Get your hands on sports equipment like no other!

Frequently Asked Questions

Apparel

  • What will be the cost and how long will it take for the order to be delivered?

    Who doesn’t like surprises? Well, we don’t when it comes to hidden fees, exchange rates or very complicated pricing structure, so with that in mind we offer all-inclusive pricing making sure that you know exactly how much you would be paying.

    Our website is the best tool for figuring out the cost, since all prices, bulk quantity discounts, taxes & shipping are baked right into the system. So just add what you are looking to order and the cart page will present you with an accurate quotation.

    Or if you would like just Contact Us and we will work out a quotation for you.

    Normally for apparel, we ask for 2 to 4 weeks to deliver your order but depending on the quantity and our ongoing workload, we might deliver earlier or ask for more time. In case you have a certain deadline, we do recommend contacting us with your order details, so we can confirm a guaranteed delivery date.

  • Is there a minimum order quantity & do you offer discounts on bulk orders?

    For most of the products that we offer on our website, there are no minimum order quantities, so you can order 1 custom made item at the same price you’d normally pay for a comparable branded product.

    There are however certain products that have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. Having said that we have had people willing to pay the extra cost, so if you want to bypass the limitation, Contact Us for a special quote.

    Yes, we do offer bulk quantity discounts which are built into the system & specified on the individual product pages, so the more you order, the more you will save.

  • Regular size charts are not always a perfect fit for me, can you do ‘made to measure’ sportswear?

    Our Size Charts are quite extensive but if you think they won’t do, Contact Us about our REALFit (Beta) initiative, where we offer you “made to measure” fitness & sports clothing at no extra charge!

  • What kind of fabrics, printing & embroidery options do you offer or recommend?

    Our team has years of combined experience working for top brands and understand the fabric requirements for different sports & regions. Without complicating the ordering process, we offer & will select the best possible fabrics and mention them in the details document that you will receive before production begins. That will include the GSM, composition breakdown and other relevant information that you can either approve or ask us to change. Fabric change requests depend on availability and the total size of your order. We can even custom develop fabric if the order quantity is above 1000 pieces.

    Most of the apparel that we have on offer on our website uses sublimation printing techniques. Sublimation printing allows us to print any kind of design and even incorporate design variations like names/numbers without any additional charges or complications. Unlike other places, you won’t have to spend time counting the number of colors or pay extra for adding logos to different places.

    Some clothing items like sweatshirts, fleeces, and hoodies etc. sometimes look better with embroidery. Such items are clearly marked and on their respective pages, you will see pricing information separately.

  • I want a style that you don’t have on your website, can you help me develop something new?

    Absolutely, in fact, our ability to customize products in the truest sense of the word is what sets us apart from our competition who profess to have dedicated manufacturing but fall short when it comes to changing the structure (pattern) of the garment.

    If you have seen a garment somewhere and want something similar or if you yourself are a fashion designer and want your exact designs brought to life, Contact Us, we are here to help!

    There are however a few considerations:

    Firstly, its time... depending on the complexity of the product that you want us to develop, we can only give you a time estimate after you have contacted us with the order requirements. Usually, initial patterns can be developed in less than a week.

    Secondly, its cost… if its a product that’s unique and we have nothing similar on our website, we would love to develop it for you free of cost and if we decide to offer the product on our website, you won’t have to contend with any minimum order quantities. But if its a product that’s only slightly different from something that we already have, we will still develop the pattern free of cost but we may stipulate a minimum order quantity (usually 50 pieces).

    Lastly, it’s copyrights… we are not in the business of making replicas or infringing on the legal rights of any known brand. If you are unsure if something falls in this category, simply Contact Us with the details of what you have in mind and we will let you know what we can do to help.

  • I am looking to place an order, can I get a sample first?

    If you are ordering a single item, you can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered product is not to your satisfaction.

    But we do understand that sometimes you just have to see, touch or even try on a product before committing to a larger order. We can have a blank sample at your doorstep within a week to make sure that you have complete peace of mind about the fabric quality, stitching and sizing before you finalize your order.

    Depending on the products and the number of items you would like as blank samples, we will ask for a small non-refundable fee (usually £20 per item) that gets deducted from your final order total. So if you paid £40 for the samples and your eventual order total is £1000, you will only have to pay £960.

    For orders larger than 200 pieces or £2000, a printed sample is part of the approval process. But if printed samples are a must before you can proceed, please Contact Us before placing a regular order through the website, so we can make a note to refund 50% of the cost of the printed samples from your eventual full-size order. So for e.g. if you pay £100 for printed samples and your eventual full-size order is £1000, you’ll only have to pay £950.

    Contact Us and one of our service representatives will be happy to arrange shipment of a blank or a printed sample.

  • Can I place an order with different clothing items, colors & designs?

    The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.

    If you’d like to place the order your self, each product with a design/color variation would need to be ordered separately.

    Different Names & Numbers Do Not constitute a design variation as multiple names/numbers can easily be added through the product options.

    To give you an example, let’s say you need 25 Red shorts with one set of logos and 25 Blue shorts with a different set of logos. Firstly you would need to design the Red shorts, select the sizing options etc. and add the product to cart. You will then have to go back to the product page and do the same for the Blue shorts.

    The good thing is that the bulk quantity discount will apply on all the Shorts in the Cart, so you get the best volume price for your entire order.

    If that sounds like a hassle, our Dedicated Account Managers will be happy to help you with setting up the designs, choosing the right products and finalizing your order.

Equipment

  • Can I place a single order with multiple products, colors & designs?

    The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.

    If you’d like to place the order your self, each product with a design/color variation would need to be ordered separately.

    To give you an example, let’s say you need to order 3 field hockey sticks with different names, basemodels, and sizes. Firstly you would need to design the first stick, select the product options etc. and add the product to cart. You will then have to go back to the product page and do the same for the other 2 sticks.

    The good thing is that the bulk quantity discount will apply on all the sticks in the Cart, so you get the best volume price for your entire order.

    If that sounds like a hassle, Contact Us & our Dedicated Account Managers will be happy to help you with setting up the designs, choosing the right products and finalizing your order.

  • What is your sample policy for bulk orders?

    If you are ordering a single item, you can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered product is not to your satisfaction.

    But we do understand that sometimes you just have to see, touch or even try a product before committing to a larger order. We can have a blank sample at your doorstep within a week to make sure that you have complete peace of mind about the quality before you finalize your order.

    Depending on the products and the number of items you would like as blank samples, we will ask for a small non-refundable fee (usually half the price) that gets deducted from your final order total. So if you paid £40 for the samples and your eventual order total is £1000, you will only have to pay £960.

    For orders above £2000, a finished sample is part of the approval process. But if finished samples are a must before you can proceed, please Contact Us before placing a regular order through the website, so we can make a note to refund 50% of the cost of the samples from your eventual full-size order. So for e.g. if you pay £100 for printed samples and your eventual full-size order is £1000, you’ll only have to pay £950.

    Contact Us and one of our service representatives will be happy to arrange shipment of a blank or a fully finished sample.

  • Can you help develop a new product?

    Absolutely, in fact, our ability to customize products in the truest sense of the word is what sets us apart from our competition who profess to have dedicated manufacturing but fall short when it comes to developing something new.

    If you have seen a product somewhere and want something similar or if you yourself are a product designer and want your exact designs brought to life, Contact Us, we are here to help!

    There are however a few considerations:

    Firstly, its time... depending on the complexity of the product that you want us to develop, we can only give you a time estimate after you have contacted us with the order requirements. Usually, initial prototypes can be developed in less than a month.

    Secondly, its cost… if its a product that’s unique and we have nothing similar on our website, we would love to develop it for you free of cost and if we decide to offer the product on our website, you won’t have to contend with any minimum order quantities. But if its a product that’s only slightly different from something that we already have, we will still develop the pattern free of cost but we may stipulate a minimum order quantity (usually 500 pieces).

    Lastly, it’s copyrights… we are not in the business of making replicas or infringing on the legal rights of any known brand. If you are unsure if something falls in this category, simply Contact Us with the details of what you have in mind and we will let you know what we can do to help.

  • Can I order a single item & are there discounts if I buy more?

    For most of the products that we offer on our website, there are no minimum order quantities, so you can order 1 custom made item at the same price you’d normally pay for a comparable branded product.

    There are however certain products that have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. Having said that we have had people willing to pay the extra cost, so if you want to bypass the limitation, Contact Us for a special quote.

    Yes, we do offer bulk quantity discounts which are built into the system & specified on the individual product pages, so the more you order, the more you will save. Learn More about Pricing & Discounts

    We also have special discounts for schools, youth clubs & charitable organizations. So Contact Us for a special quote or to discuss how we can work out a package to fit your budget & requirements.

  • How much do I pay & how long will it take for the order to be delivered?

    Who doesn’t like surprises? Well, we don’t when it comes to hidden fees, exchange rates or very complicated pricing structure, so with that in mind we offer all-inclusive pricing making sure that you know exactly how much you would be paying.

    Our website is the best tool for figuring out the cost, since all prices, bulk quantity discounts, taxes & shipping rates are baked right into the system. So just add what you are looking to order and the cart page will present you with an accurate quotation.

    Or if you would like just Contact Us and we will work out a quotation for you.

    Normally we ask for 15 days to deliver your order but depending on the quantity and our ongoing workload, we might deliver earlier or ask for more time. In case you have a certain deadline, we recommend that you Contact Us with your order details as we may be able to rush your order and confirm a guaranteed delivery date.

Extras

  • Are there minimum order quantities for promotional items?

    Certain promotional products & accessories do have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. For such products, the quantity fields are pre-filled with the lowest quantity that you can order.

    Having said that we have had people willing to pay the extra cost, so if you want to bypass the limitation, Contact Us for a special quote.

    Yes, we do offer bulk quantity discounts which are built into the system & specified on the individual product pages, so the more you order, the more you will save. Learn More about Pricing & Discounts

    We also do special offers for schools, youth clubs & charitable organizations for larger orders. So Contact Us for a special quote or to discuss how we can work out a package to fit your budget & requirements.

  • Can I place a single order with different names, colors & designs?

    The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.

    If you’d like to place the order your self, each product with a design/color variation would need to be ordered separately.

    To give you an example, let’s say you need to order 7 mini field hockey sticks with different names and sizes. Firstly you would need to design the first stick, select the product options etc. and add the product to cart. You will then have to go back to the product page and do the same for the other 6 sticks.

    The good thing is that the bulk quantity discount will apply on all the sticks in the Cart, so you get the best volume price for your entire order.

    If that sounds like a hassle, Contact Us & our Dedicated Account Managers will be happy to help you with setting up the designs, choosing the right products and finalizing your order.

  • Before I place an order, can I get a sample?

    You can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered order is not to your satisfaction.

    For large organizations & orders above £1000. We can have a blank sample at your doorstep within a week to make sure that you have complete peace of mind about the quality before you finalize your order.

    For orders above £2000, a finished sample is part of the approval process.

    Contact Us and one of our service representatives will be happy to arrange shipment of a blank or a fully finished sample.

  • I have some ideas for a new product, can you help?

    Absolutely, in fact, our ability to customize products in the truest sense of the word is what sets us apart from our competition who profess to have dedicated manufacturing but fall short when it comes to developing something new.

    If you have seen a product somewhere and want something similar or if you yourself are a product designer and want your exact designs brought to life, Contact Us, we are here to help!

    There are however a few considerations:

    Firstly, its time... depending on the complexity of the product that you want us to develop, we can only give you a time estimate after you have contacted us with the order requirements. Usually, initial prototypes can be developed in less than a month.

    Secondly, its cost… if its a product that’s unique and we have nothing similar on our website, we would love to develop it for you free of cost and if we decide to offer the product on our website, you won’t have to contend with any minimum order quantities. But if its a product that’s only slightly different from something that we already have, we will still develop the pattern free of cost but we may stipulate a minimum order quantity (usually 500 pieces).

    Lastly, it’s copyrights… we are not in the business of making replicas or infringing on the legal rights of any known brand. If you are unsure if something falls in this category, simply Contact Us with the details of what you have in mind and we will let you know what we can do to help.

  • Can I get a quote & an estimated delivery time?

    Who doesn’t like surprises? Well, we don’t when it comes to hidden fees, exchange rates or very complicated pricing structure, so with that in mind we offer all-inclusive pricing making sure that you know exactly how much you would be paying.

    Our website is the best tool for figuring out the cost, since all prices, bulk quantity discounts, taxes & shipping rates are baked right into the system. So just add what you are looking to order and the cart page will present you with an accurate quotation.

    Or if you would like just Contact Us and we will work out a quotation for you.

    Normally we ask for 15 days to deliver your order but depending on the quantity and our ongoing workload, we might deliver earlier or ask for more time. In case you have a certain deadline, we recommend that you Contact Us with your order details as we may be able to rush your order and confirm a guaranteed delivery date.

General

  • How can I get help with my design & placing the order?

    You have an awesome idea and need an amazing design to go with it? Use our Free Design Service and work with our design team to come up with the perfect rendition of your vision. We want you to be completely satisfied that’s why we don’t place any limits on the number of revisions that you can ask for. In fact, we are happy to re-work the entire design if you change your mind at any point, so let’s Get Started and bring your masterpiece to life.

    Using the online Design Tool and facing any issues or have questions? You can Contact Us or just start a live chat session right now by clicking on the Chat icon on the bottom left to get assistance. We also have some Helpful Articles that explain the feature & capabilities of the online design tool.

    Want us to look over the design before you submit? We are happy to help and point out any issues or simply give you a thumbs up ????

    If we can assist in any way, simply Contact Us through any support channel that is most convenient for you.

  • How can I be sure my design will be perfect?

    Any designs that you submit via the Design Tool or File Upload are thoroughly checked by our design team to identify any issues. This might include properly centering logos/graphics that might be slightly off, combining color variations, making sure that any graphics used have a high enough resolution etc.

    We will always send you finalized mockups for your approval before proceeding to production.

    And we go a step further too… during the different production steps, we will keep you posted by sending you pictures, so that if you notice anything wrong, we can have it corrected right away!

  • How much is shipping & what is the Customization Charge?

    Shipping is free!

    There is, however, a flat per order customization charge of $48.00 that helps us manage the setup costs.

    The Customization Cost is only charged once per single order, so you if you order more than 1 item or even a combination of different products you only have to pay the $48.00 once.

    In case of promotional products or where the price of the original product is so low that adding the customization charge makes them unviable, we instate a minimum order quantity.

    Take our field hockey keychains as an example.

    The price per keychain is $1.80 and the minimum quantity is 50 keychains. Add the $48.00 customization cost and the total becomes $138.00. That makes it $2.76 per keychain, currently available non-customizable branded keychains range from $4.20 to $4.80 approximately.

    So even with the customization charge added we are more cost effective and when the Quantity Based Discounts kick in our prices become simply unbeatable.

  • What if I have a problem with my order?

    More than anything else we want to ‘wow’ you with our quality and service. To ensure that we deliver exactly what we promise, we go through rigorous quality checks and keep you posted on the developments as they happen.

    Even then, if something is not right or up to your standards, we will work with you to make it right. We are happy to send replacements in double quick time or even offer a full refund if the items are in any way faulty.

    We only ask that if there is a fault that is evident on delivery, for example, a name has been spelled incorrectly, wrong colors, sizes or material used, Contact Us immediately and return the faulty item(s) within 28 days of delivery, in their original condition, with all tags, bags, and labels attached. It would be difficult for us to accept a claim if you report or return your goods after the 28th day of delivery.

    For more information, please see our Return Policy. For any other queries or clarification about this topic kindly Contact Us.

  • Do you make everything yourself & are the ‘custom’ products as good as the top ‘branded’ ones?

    When we set out to launch RAGE Custom Works, we realized that 3 things were a must… the products needed to be of the highest quality, price parity with branded products & getting them as quickly as possible to customers.

    To fulfill these criteria, we had to establish our own production & finishing facility. By doing the manufacturing ourselves we can be faster, more flexible and pass on the savings directly to end customers.

    Over the last few years, we have re-invented production processes, re-trained staff members from being process specialists to become all-rounders & re-negotiated sourcing contracts that were geared towards mass production into what works for mass customization.

    To keep our operations nimble and to be able to offer more products we do have sourcing contracts for certain products but for that, we work with only the best manufacturers & suppliers that also produce for some of the top names in the industry. We have these contracts with companies in China, India & Pakistan. For smaller promotional items and certain textile products, we buy directly from the UK and USA as well.

    As for quality… as you might know, almost all the big brands in the sports industry Do Not manufacture products themselves. We Do! And we do it using the same and in some cases even better production processes & materials.

    With thousands of satisfied customers worldwide, you can rest assured in the knowledge that you are getting the best value & the fastest possible delivery times.

  • I have a team/group order, can every individual pay for their own order?

    We are glad you asked ????

    Yes, we can absolutely do this & more… please visit the Setup Team Shop and fill in the form to get your team ordering page set up.

  • What payment security do you have?

    Your credit card transactions are completely secure. We use industry standard Secure Socket Layer SSL certificates to encrypt our pages for your protection.

    Our payment providers STRIPE & 2CHECKOUT use the the best in class technology to protect all credit and debit card transactions. For more information about Security features, Click Here

  • What if I change my mind?

    At RAGE® Custom we make customized sports products and what that means is that the product you are getting is one of a kind and made specifically for you. So unless there is a manufacturing fault or if somehow a wrong item has been sent to you, we cannot offer a replacement or refund if you change your mind after approving the final design proof & the product goes into production.

    That being said, we keep you posted on all production steps. So you are always in the know about what stage your product is at as well as a final picture before the product leaves our premises.

    This way there are no surprises and you get to be a part of the whole journey.

    Please note: Any discrepancies in your original delivery must be reported within 28 days of receipt.

  • How long will it take for my items to arrive?

    We ask for 2 to 4 weeks from payment to delivery for most of the products on our website. Although on an average we tend to dispatch the orders within 7 to 8 days. If you have a certain deadline which is less than 15 days just Contact Us as we may be able to rush your order in most cases.

    If the order quantity is above a certain threshold and for certain apparel products, we may ask for more time. So if you are placing a bulk order, please Contact Us first to confirm.

  • Which countries do you ship to?

    Fully Covered

    We have regional support & return centers covering Australasia, Europe, Middle East & North America. We offer free shipping and there are no import duties charged to end customers that order from any country in these regions.

    Covered but duties apply

    We can also ship to all other countries that do not fall in the Fully Covered category. We offer free shipping but orders may be subject to import duties and taxes. Fees charged depend on the country of delivery and must be paid to the local tax authority upon receipt of your package. Currently, we are unable to predict whether or not you will be charged a fee or what that fee might be. You can either contact your local customs office for further information or if you have a bulk order, you can Contact Us and we may be able to provide an estimate.

  • What methods of payment are accepted?

    Apart from PayPal, we accept almost all kinds of credit & debit cards:

    Customers can pay via Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

    We can also accept gift and prepaid cards that are one of the above types.

    Depending on your order size or other requirements, we can accept payments via TransferWise, Western Union or Bank Transfer. If you would like to pay using these alternate methods, drop us a line through the Contact Us page.

  • I have forgotten my login details, can you help?

    If you have forgotten your password… simply go to this link

    There you will be asked for your username or the email address that you used to sign up. Once you do that you will receive an email with instructions on how to reset your password.

    If you have forgotten your username and are also unsure which email address you used to sign up, please Contact Us and we should be able to help you out.

  • Do I need to sign up to buy?

    You don’t have to sign up for a new account to place an order.

    Although if you do create an account on RAGE Custom, it will allow you to move through our checkout quicker. You can also store multiple shipping addresses, gain access to your order history, and much more.

  • Can I order multiple designs in a single order?

    You can definitely order different variations of designs and choose multiple basemodels in a single order and still avail the Bulk Quantity Discounts.

    Say for e.g. you want to order 3 field hockey sticks with different names, different basemodels and in different sizes.

    OPTION #1

    Just make changes to the design, select the appropriate options and hit the Add to Cart button…

    The page will refresh and you can repeat this process as many times as you want on the same product or on different products.

    Once you are done, just View the Cart, all variations should be visible and the relevant discounts applied. If all’s good you can Proceed to Checkout

    OPTION #2

    Just Contact Us with the details of what you want to order, what changes you would like in terms of the design on each item and any other pertinent information. We will take care of everything, get the design approved by you and once everything is to your satisfaction, send you an online payment link.

We are available to answer any questions and help with your orders 7 days a week on Live Chat & WhatsApp Call/Text (+44 121 286 3092)

Monday-Friday: 8am – 11pm, Saturday: 10am – 6pm, and Sunday: 10am – 9pm.