BULK BUYERS & CORPORATE GIFTING

The timeline varies depending on your products and quantities, but we’ve structured our process to be both efficient and thorough. The first milestone is design finalization, where we offer a Free Design Service if needed. Our design team can turn around initial concepts within 24 hours, though based on experience, most clients benefit from 1-2 revision rounds, so we recommend budgeting about 3 days for the design phase.

For apparel and composite products like padel rackets and field hockey sticks, production typically takes 4-6 weeks for quantities between 25 to 250 units. Accessories have a slightly shorter timeline, usually 4 weeks for orders of 50 to 500 pieces. However, we always recommend confirming specific timelines with our team, as we can often optimize schedules based on your exact requirements.

Yes, we understand that sometimes you need products quickly. We can often accommodate rush requests at no extra charge, depending on our current production workload and the specific products involved. We encourage you to reach out and discuss your deadline—we’re usually able to find solutions that work for time-sensitive projects.

We offer comprehensive global delivery solutions through DHL’s worldwide network, with additional air freight and sea freight options available for larger orders. To better serve our international clients, we maintain 3PL warehouse facilities in both the US and Dubai, allowing for more efficient distribution across multiple regions.

For businesses looking to sell customizable products through their website, we’ve developed an innovative alternative to traditional dropshipping. Our pre-bought stock solution allows you to reserve unfinished products at our production facilities, which we then customize and ship as orders come in. Here’s how it works:

Pre-Bought Stock Solution: You pre-purchase a quantity of base products that we store at our production facility. When your customers place orders, we customize these reserved products according to their specifications and handle delivery based on pre-agreed terms.

How It Works:

1. Reserve Your Base Stock: Pre-purchase your preferred quantity of unfinished products
2. We Store: Products are securely stored at our production facility
3. Orders Come In: Your customers place orders through your platform
4. Quick Customization: We customize from your reserved stock
5. Rapid Shipping: Products ship directly to your customers

Timeline Advantage: While standard orders typically take 4 weeks, pre-bought stock orders can be fulfilled in as little as 15 days, depending on customization requirements.

This solution is particularly effective for businesses processing 20+ orders per month, offering the perfect balance between customization and quick delivery.
While we don’t offer traditional dropshipping, this pre-bought stock mechanism provides a more reliable and quality-focused solution for e-commerce businesses wanting to offer custom products.

For individual item orders, our warranty and hassle-free return policy provides peace of mind. However, we understand that for bulk orders, physical verification is often crucial. We can deliver blank samples within a week, allowing you to evaluate the base product quality before committing to a larger order.

The sampling process involves a small non-refundable fee, typically half the regular price, which we then deduct from your final order total. For example, if you pay £40 for samples and your eventual order totals £1000, your final payment would be £960.

For orders exceeding £2000, we include a finished sample as part of the approval process at no additional cost. If you require finished samples before proceeding with any order size, please contact us before placing a regular order through the website. We’ll arrange to refund 50% of the sample cost from your eventual full-size order.

Our design team thoroughly reviews all submissions, whether they come through our Design Tool or File Upload system. This review includes properly centering logos and graphics, optimizing color variations, and ensuring all graphics meet resolution requirements for production.

We always send final print-ready proofs for your approval before beginning production. As an additional quality control measure, we photograph the finished products and share these images before dispatch, ensuring complete satisfaction with the end result.

We believe in transparency when it comes to pricing. You won’t find any hidden fees, complicated exchange rates, or confusing pricing structures here. Instead, we offer all-inclusive pricing that lets you know exactly what you’ll be paying from the start.

The most efficient way to calculate your costs is through our website, where all prices, bulk quantity discounts, taxes, and shipping rates are integrated into the system. Simply add your desired items to the cart, and you’ll receive an accurate, comprehensive quotation. If you prefer a more personalized approach, our team is always ready to prepare a detailed quote tailored to your specific requirements.

We accommodate a wide range of payment options to suit different business needs. All major card payments and PayPal are accepted, and for our corporate clients, we can process wire transfers in multiple currencies. Since we’re creating custom products, we typically require 100% payment in advance for most orders.

For our bulk buyers, we offer special ex-works price lists, giving you the flexibility to choose your preferred carrier and transport method. This can be particularly beneficial for businesses with established shipping arrangements or those requiring specific logistics solutions.

Every item in our bulk orders comes with the same comprehensive warranty coverage as our regular B2C offerings. However, we understand that bulk orders often involve specific use cases that may require different warranty terms. For example, if a club is purchasing padel rackets for rental purposes, we adjust our warranty to guarantee a minimum number of uses rather than a time-based coverage period. This ensures you’re protected in a way that makes sense for your specific application.

In the customization business, mistakes can be particularly costly, so we’ve developed robust systems over years of experience to prevent them. Our process begins with sending you a print-ready file for approval, and we’ll work closely with you to address any discrepancies before production begins.

During production, we follow rigorous Standard Operating Procedures (SOPs), and for bulk orders, we conduct random destructive testing when appropriate to ensure quality consistency throughout the batch. Before dispatch, we share detailed pictures or videos of the finished products to verify that everything meets your visual expectations.

Even with these precautions, if an issue does arise, our warranty ensures you’ll receive free replacements or whatever corrective measures are most appropriate for your situation. Our goal is to make any resolution process as smooth and efficient as possible.

Color consistency is crucial for brand identity, which is why we always prefer to work with vector graphics and specific Pantone shade numbers. When these aren’t available, we maintain our own comprehensive color library, ensuring that repeat orders remain consistent over time. This system allows us to maintain color accuracy across different materials and production runs, ensuring your brand identity remains strong and consistent.

Having worked with brands of all sizes, we’re well-versed in adhering to specific brand requirements. When you provide your brand guidelines, our design team creates options that strictly adhere to these specifications. These guidelines are then shared with our QA teams, ensuring that every product is inspected according to your standards. This multi-step verification process helps maintain brand consistency across all items in your order.

We maintain customer designs, production notes, and color codes for five years from the last order date. This comprehensive record-keeping ensures consistency across repeat orders and makes expanding your product range seamless. For every order, even repeats, we share print-ready files for your approval and provide photos before dispatch, ensuring that quality and consistency are maintained throughout our relationship.

As a bulk buyer, you’ll be assigned a dedicated point of contact who understands your specific needs and requirements. Additionally, our sophisticated CRM system ensures that any member of our Customer Care team can assist you effectively without delay. This dual approach – personal attention backed by comprehensive systems – ensures you always receive prompt, informed assistance whenever you need it.

Have additional questions? Our bulk orders team is ready to help. Use the contact form above or reach out directly to discuss your specific requirements.