If we ever drop the ball, know that we always have your back!
RAGE® Custom Works is unique in what it offers and with that comes a few little differences in how the return policy works. We want you to be completely satisfied when you buy from us and be secure in the knowledge that we have your back if something goes wrong with the order.
We are not looking for one-off sales but to be your destination of choice for life! We always try to make sure that you get amazing value from the products that you buy from us but on the off-chance that something goes wrong read on below about how the returns process works.
Returning a product
Since we are doing a variety of high performance and promotional sports products, the warranty also varies from product to product.
You can find the Warranty details of each product by going to its sales page, scrolling down and clicking on the WARRANTY & RETURNS link.
In their respective sections you will find details about what is covered under warranty, how long the warranty lasts and the conditions that may not be covered or void the warranty. Once you have established that your complaint does fall under warranty, please follow the instructions in the next section about making your claim. If you are in doubt at any stage, feel free to Contact Us
Making a claim
If items are delivered misprinted/damaged/defective then the following action needs to be taken in the first instance by the customer:
- Take photos of the products (as many as possible to assist us in identifying whether the issue is likely to be covered by our warranty)
- Send the photos in an email to [email protected] with your name, phone number, date of purchase and a description of the problem
Once received, RAGE Custom will assess the issue and once the Warranty is established, will arrange with you to exchange the products.
- For purchases under 14 days old, we will send a replacement as noted above 100% at our expense
- For purchases over 14 days old but less than 3 months old, the customer will be responsible for postage charges, whilst RAGE Hockey will cover the charges to send replacement items back to the customer
When you request us to process a return because of a warranty claim, we will send you a Return Authorization number, so remember to discuss your case with us through email before you send anything back.
Returned Item(s) must be shipped to any of our regional return centers and must contain the RA# as provided.
NOTE: We strive to dispatch replacements right away but in some cases if the requested item is not in stock, replacements can take up to 2-3 weeks to be processed. When your return is processed, we will send you a notification email to keep you updated.
Your utmost satisfaction is our top most priority, so if anything goes amiss rest assured we will always go the extra mile to make things right!