How to order?
SUBMIT YOUR DESIGN
Bring your ideas to life by using our easy to use online design tool. You can also upload your own design files or simply share your idea & let us design for you
FINALIZE THE ORDER
Once we have the initial layout, our design team will make it print ready, facilitate any change requests & share the final proof before sending it for production
We will keep you posted during the whole process and hope that once you get your custom made goodness, you’ll snap a picture and share it with us
Frequently Asked Questions (FAQs)
How can I get help with my design & placing the order?
You have an awesome idea and need an amazing design to go with it? Use our Free Design Service and work with our design team to come up with the perfect rendition of your vision. We want you to be completely satisfied that’s why we don’t place any limits on the number of revisions that you can ask for. In fact, we are happy to re-work the entire design if you change your mind at any point, so let’s Get Started and bring your masterpiece to life.
Using the online Design Tool and facing any issues or have questions? You can Contact Us or just start a live chat session right now by clicking on the Chat icon on the bottom left to get assistance. We also have some Helpful Articles that explain the feature & capabilities of the online design tool.
Want us to look over the design before you submit? We are happy to help and point out any issues or simply give you a thumbs up ????
If we can assist in any way, simply Contact Us through any support channel that is most convenient for you.
Is there a minimum order quantity & do you offer discounts on bulk orders?
Certain promotional products & accessories do have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. For such products, the quantity fields are pre-filled with the lowest quantity that you can order.
Having said that we have had people willing to pay the extra cost, so if you want to bypass the limitation, Contact Us for a special quote.
Yes, we do offer bulk quantity discounts which are built into the system & specified on the individual product pages, so the more you order, the more you will save. Learn More about Pricing & Discounts
We also do special offers for schools, youth clubs & charitable organizations for larger orders. So Contact Us for a special quote or to discuss how we can work out a package to fit your budget & requirements.
What will be the cost and how long will it take for the order to be delivered?
Who doesn’t like surprises? Well, we don’t when it comes to hidden fees, exchange rates or very complicated pricing structure, so with that in mind we offer all-inclusive pricing making sure that you know exactly how much you would be paying.
Our website is the best tool for figuring out the cost, since all prices, bulk quantity discounts, taxes & shipping rates are baked right into the system. So just add what you are looking to order and the cart page will present you with an accurate quotation.
Or if you would like just Contact Us and we will work out a quotation for you.
Normally we ask for 15 days to deliver your order but depending on the quantity and our ongoing workload, we might deliver earlier or ask for more time. In case you have a certain deadline, we recommend that you Contact Us with your order details as we may be able to rush your order and confirm a guaranteed delivery date.
How can I be sure my design will be perfect?
Any designs that you submit via the Design Tool or File Upload are thoroughly checked by our design team to identify any issues. This might include properly centering logos/graphics that might be slightly off, combining color variations, making sure that any graphics used have a high enough resolution etc.
We will always send you finalized mockups for your approval before proceeding to production.
And we go a step further too… during the different production steps, we will keep you posted by sending you pictures, so that if you notice anything wrong, we can have it corrected right away!
How can I place an order with different products, colors or designs?
The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.
If you’d like to place the order your self, each product with a design/color variation would need to be ordered separately.
To give you an example, let’s say you need to order 7 mini field hockey sticks with different names and sizes. Firstly you would need to design the first stick, select the product options etc. and add the product to cart. You will then have to go back to the product page and do the same for the other 6 sticks.
The good thing is that the bulk quantity discount will apply on all the sticks in the Cart, so you get the best volume price for your entire order.
If that sounds like a hassle, Contact Us & our Dedicated Account Managers will be happy to help you with setting up the designs, choosing the right products and finalizing your order.
Before I place an order, can I get a sample?
You can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered order is not to your satisfaction.
For large organizations & orders above £1000. We can have a blank sample at your doorstep within a week to make sure that you have complete peace of mind about the quality before you finalize your order.
For orders above £2000, a finished sample is part of the approval process.
Contact Us and one of our service representatives will be happy to arrange shipment of a blank or a fully finished sample.
I want a product that you don't have on your website, can you help me develop something new?
Absolutely, in fact, our ability to customize products in the truest sense of the word is what sets us apart from our competition who profess to have dedicated manufacturing but fall short when it comes to developing something new.
If you have seen a product somewhere and want something similar or if you yourself are a product designer and want your exact designs brought to life, Contact Us, we are here to help!
There are however a few considerations:
Firstly, its time... depending on the complexity of the product that you want us to develop, we can only give you a time estimate after you have contacted us with the order requirements. Usually, initial prototypes can be developed in less than a month.
Secondly, its cost… if its a product that’s unique and we have nothing similar on our website, we would love to develop it for you free of cost and if we decide to offer the product on our website, you won’t have to contend with any minimum order quantities. But if its a product that’s only slightly different from something that we already have, we will still develop the pattern free of cost but we may stipulate a minimum order quantity (usually 500 pieces).
Lastly, it’s copyrights… we are not in the business of making replicas or infringing on the legal rights of any known brand. If you are unsure if something falls in this category, simply Contact Us with the details of what you have in mind and we will let you know what we can do to help.
Do you make everything yourself & are the 'custom' products as good as the top 'branded' ones?
When we set out to launch RAGE Custom Works, we realized that 3 things were a must… the products needed to be of the highest quality, price parity with branded products & getting them as quickly as possible to customers.
To fulfill these criteria, we had to establish our own production & finishing facility. By doing the manufacturing ourselves we can be faster, more flexible and pass on the savings directly to end customers.
Over the last few years, we have re-invented production processes, re-trained staff members from being process specialists to become all-rounders & re-negotiated sourcing contracts that were geared towards mass production into what works for mass customization.
To keep our operations nimble and to be able to offer more products we do have sourcing contracts for certain products but for that, we work with only the best manufacturers & suppliers that also produce for some of the top names in the industry. We have these contracts with companies in China, India & Pakistan. For smaller promotional items and certain textile products, we buy directly from the UK and USA as well.
As for quality… as you might know, almost all the big brands in the sports industry Do Not manufacture products themselves. We Do! And we do it using the same and in some cases even better production processes & materials.
With thousands of satisfied customers worldwide, you can rest assured in the knowledge that you are getting the best value & the fastest possible delivery times.
I have a team/group order, can every individual pay for their own order?
We are glad you asked ????
Yes we can absolutely do this & more… please visit the Setup Team Shop and fill in the form to get your team ordering page set up.
How much is shipping & what is the Customization Charge?
Previously, we had a Customization Charge which was added as a separate fee.
That is no longer the case!
We have optimized our pricing to make things simpler & transparent for everyone.
Shipping costs will now be based on the product & quantity you are ordering… So, no more surprises or additional fees!
To get an estimate of the shipping charges, simply add the product in the right quantity and you will be able to see the Shipping Charges as they apply based on your location.
What if I have a problem with my order?
More than anything else we want to ‘wow’ you with our quality and service. To ensure that we deliver exactly what we promise, we go through rigorous quality checks and keep you posted on the developments as they happen.
Even then, if something is not right or up to your standards, we will work with you to make it right. We are happy to send replacements in double quick time or even offer a full refund if the items are in any way faulty.
We only ask that if there is a fault that is evident on delivery, for example, a name has been spelled incorrectly, wrong colors, sizes or material used, Contact Us immediately and return the faulty item(s) within 28 days of delivery, in their original condition, with all tags, bags, and labels attached. It would be difficult for us to accept a claim if you report or return your goods after the 28th day of delivery.
For more information, please see our Return Policy. For any other queries or clarification about this topic kindly Contact Us.
You won’t find the kind of customizable keychains, pens, souvenirs & other promotional items that we offer… anywhere else!
We are happy to talk to you about your requirements and offer custom-tailored solutions based on what you are looking for, so feel free to get in touch for any questions or to learn more about our products & services.