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Return Policy

Your utmost satisfaction is our top most priority, so if anything goes amiss rest assured we will always go the extra mile to make things right!

RAGE® Custom is unique in what it offers, and with that comes a few differences in how our return policy works. We want you to be completely satisfied with your purchase and secure in the knowledge that we have your back if something goes wrong.

We aim to be your destination of choice for life, not just a one-off sale! We strive to ensure you get amazing value from our products. However, if something goes wrong, here’s how our return process works:

Returning a product

Since we offer a combination of high-performance sports products and promotional items, the warranty varies from product to product.

To find the exact warranty coverage for any item, check the Warranty and Returns accordion on the individual product page.

In these sections, you will find details about what is covered under warranty, how long the warranty lasts, and conditions that may not be covered or void the warranty.

Note on Customized Product Exemptions

In accordance with EU Directive 2011/83/EU on Consumer Rights, customized products are exempt from the 14-day cooling-off period for returns, as they are tailored to the customer’s specifications and cannot be resold. International consumer protection laws similarly recognize that warranties for customized products apply only to printing or manufacturing defects. Customers are encouraged to review the specific warranty details provided above and on product pages.

Making a Claim

If items are delivered misprinted, damaged, or defective, please follow these steps:

1. Document the Issue:

Take photos of the products (as many as possible to assist us in identifying whether the issue is likely to be covered by our warranty).

2. Contact Us

Send the photos, your name, phone number, date of purchase, and a description of the problem to info@ragecustom.com.

3. Assessment and Replacement:

Once received, RAGE Custom will assess the issue. If the warranty is established, we will arrange to exchange the products.

  • Under 14 Days: Replacement at our expense.
  • 14 Days to 3 Months: Customer covers postage; RAGE Custom covers the replacement shipping.
  • Over 3 Months: No replacements offered.

Replacement Policy

We offer replacements in lieu of a warranty claim for faulty products, ensuring the replacement product is of the same mold and composition as your original purchase. If this is not possible, we will provide a replacement of equal or greater value.

If the order contains printing errors (misspellings or altered fonts) or incorrect items, you can request a replacement or a refund.

Returning Procedure

When you request a return due to a warranty claim via your Account page or through this link, the system will provide a Return Authorization (RA) number. Please discuss your case with us via email before sending anything back.

Returned items must be shipped to our regional return centers with the RA# provided.

NOTE: We strive to dispatch replacements promptly, but if the requested item is not in stock, replacements can take up to 2-3 weeks to process. You will receive a notification email once your return is processed.